Our expertise! Comes from our experience.
In Challenging times, organisations cannot simply press the pause key when it comes to developing their people.
Whether the focus is on reskilling staff to assist with the effectiveness of organisational change or ensuring your customer contact managers continue to meet their coaching commitments to support the provision of great customer experiences and moments of truth, we can help. We can deliver our training, coaching solutions and our Customer Experience Workshops virtually using MS Teams.
Since 2020 our clients have been able to purchase our customisable training programs and coaching solutions directly, allowing client trainers and managers to deliver a range of training topics.
New for 2023
- The Savvy Consultant - The Perils of Consciously Incompetent Managers when delivering change
- The 2023 Team Health Assessment Results
- Sales Playbooks
- Leadership Training
Vision Consulting is a dedicated customer contact and service centre consultancy. We have substantial experience in designing omni-channel contact centre operations, sales management and leveraging technology to deliver an awesome customer experience. We also both author and facilitate bespoke training programs. Our associates have a unique mix of business and operational backgrounds, with direct experience of managing large customer contact operations.
Revolutionising the Contact Centre Working Environment in 2023: Embracing Technology and Employee Well-being
The Savvy Consultant: 20 years after the Net Promoter concept was developed, is it still relevant?
The results of the Vision Consulting Team Health Assessment 2023 are in.
Developing and delivering a "branded" customer experience.
Creating "personal emotional connections" with your customers.
What does it look like under your bonnet? We help you improve every component of your operations to boost the top and bottom lines. Our Contact Centre Review provides a detailed understanding of the existing use of agent resources, technology and business processes. It shows clearly where agents are using their time effectively and where it is being wasted through poor management and training or problems with technology or business processes.
Motivated and skilled team members who deliver business objectives are the cornerstone of high-performing business functions. Vision Consulting delivers bespoke training for leaders, managers and agents that instil customer management competencies, performance management and leadership skills. Our extensive experience in the implementation and exploitation of emerging eLearning technologies enables us to design and deliver effective programmes that meet your precise business needs. Key to our success in delivering operational change as often been our involvement in instigating, creating, planning, and managing some level of training and learning to help accelerate employees through the change successfully.
At Vision Consulting we have over 20 years experience in building and growing B2B and B2C Sales Teams, we don't only provide support to organisations regarding the people elements of the sales process; selection, training, coaching and mentoring but we also offer advice regarding Sales Channel Transformation, be that improving your existing field sales capability or identifying segments where self service may be a better option, through to aligning your field and inside-sales capabilities.
Getting the best from people at every level when there is constant change is the key to sustainable competitive advantage. Solid strategies, processes and technology alone do not deliver results. It takes people to accept, adopt, drive, and sustain the change to realise tangible impact. Success in business hinges on strategic agility and the ability to execute.
We have helped a diverse range of clients to successfully deliver significant programmes of change to resolve their most business-critical issues and maximise opportunities. Key to this success in delivering change, as often been our involvement in instigating, creating, planning, and managing some level of training and learning to help accelerate employees through the change successfully, thus minimising the cost associated with distracted or misaligned teams.
Customer Experience Assessment
We work within organisations across industries to help them deliver superior customer experiences. We help our clients understand the quality of service their ‘front line’ staff provide to customers whilst engaging with them, using whichever channel and how this impacts on customer emotion, retention and sales.
Our consultants have the experience and presence to take on the key roles and drive through changes to improve the performance of your business.. We focus on the goals and set in place realistic metrics to gauge the success of change.
For businesses needing to fill key management roles on a temporary basis, we can offer to you a helping hand by providing experienced interim managers who can fill the gap at short notice. Whether it be implementing a new operation or filling a temporary gap, we have the expertise to ensure quality and continuity of operation.
The Savvy Consultant: Preparing Your Customer Contact Operation for Hybrid Working